I am not one of the biggest Apple fan boy, but speaking truth I have been using their iPhone (thus iOS) for more than 5 years now. My first iPhone was iPhone 4.
Having said that, I am usually one of the consumers who would upgrade their devices on the very first day of it’s release of the newest iOS. To be honest, I have also been brave enough to run my iPhone with one of their BETA builds of iOS 5. Wasn’t a bad experience I should say.
Coming back to the iOS9, I was once again done with my first day upgrade and no issue noticed for the first 2 weeks untill one fine day my iPhone says that I haven’t backedup my iPhone for 2 weeks.
Strange. I use iCloud backup and it is supposed to auto-back up whenever I am Wi-Fi and charging.
I tried to manually press the “Back up Now” button but it would just not do anything. Another weird thing was that it also indicated my iPhone has NEVER been backed up but within “Manage Storage”, indicated that only 3 GB was left. I was like where is the other 2 GB gone.
Anyway, after numerous tries and going through suggestion on various forums I called up the Apple Support Customer number. Must say, I liked the call back option. The first executive was not very supportive and friendly. Was not able to help me and just ended up giving me the case ID and asked to call later.
Tried again after a week. This time, the fellow tried his best and even went to discuss the case with a “Senior Expert” (not sure what that means). Eventually, asked me to use the iTunes backup and sold the idea of purchasing more iCloud space. Good salesman skills :).
However, I was like I am not using much data to be backed up and quite sure that it’s way less than the free 5 GB.
Getting help from no official Apple support, I tried the following and am so glad that it worked like charm.
- Create a backup of iPhone manually on your computer using iTunes. See instructions here at: https://support.apple.com/en-us/HT203977
- Reset your iPhone to factory settings. https://support.apple.com/en-us/HT201274
- Setup you iPhone as a new Phone and DO NOT USE the backup option.
- AGAIN, Reset your iPhone to factory settings (Step 2).
- This time, use the backup from computer instead. See here: https://support.apple.com/en-us/HT204184
If everything goes well, you should have the backup working with iCloud.